Shipping policy

We ship to Canada and the United States.

Processing

Orders are processed within one business day. Once your order ships, you will receive an email with tracking information.

Canada

Shipping is free on every order within Canada. Orders arrive within 2 to 4 business days once shipped.

United States

U.S. orders ship at a flat rate, shown at checkout, and are free on orders over $75 USD. Orders arrive within 3 to 8 business days once shipped.

U.S. orders may be subject to import duties under current U.S. tariffs on goods shipped from Canada. These duties are set by the U.S. government and are outside our control. To keep things simple, any duties are calculated and shown at checkout, so you pay them upfront and there are no surprise fees when your order arrives.

Damaged or missing orders

If your order arrives damaged, defective or incorrect, please contact us within 48 hours of delivery with a photo of the issue and we will send a replacement or refund. If your tracking shows delivered but you have not received your order, please contact us within 7 days so we can help.

Questions? Email us at hello@oratress.com.